Product team for development of a pricing method for technical customer services
Activities of the product team are aimed at development of an accessible method that would help to estimate prices of technical customer services based on a unified approach considering the following:
- the list and contents of services;
- stages of involving a technical customer into project implementation;
- best possible composition and allocation of technical customer’s personnel depending on the tasks, stage and type of a project;
- interconnection between scope of services and cost parameters.
The method developed will help the clients to define proper bidding conditions, while contractors will be able to set their prices adequately, ensure cost efficiency of business and improve satisfaction of their clients.
Goal of the product team
Goal of the product team is to collect all available practice in the market, analyze existing regulatory basis and develop best possible methodology and standards for proper development of fair market cost of technical customer services for the major part of market participants.
The product team faces an important task – to ensure transparency when defining projects cost depending on their type and complexity. Despite the fact that technical customer role has great significance, the market and the regulatory basis still provide no unified approach to cost formation of its services.
The following principles lie at the root of the methodology:
- transparency for the client;
- flexibility and adaptability of the methodology considering different types of projects;
- compliance of cost with actual market situation;
- focus on value for client (the cost based on the methodology shall reflect the value obtained by the end-client);
- price fairness (price of services calculated based on the methodology shall cover expenditures and ensure cost-efficiency of the activities for a contractor).
